Refund policy

Q: Can I return an item for a refund?

All sales are final for all new pins, we will not accept any returns or exchanges. 

The only exception to this rule is if we shipped the incorrect item. Examples of incorrect items would be a completely wrong pin, wrong variant, or the pin arrived defected. If this is the case for you, please contact me through email at info@nakamapin.com with "Received Incorrect Item" somewhere in the subject line and include a photo of the pin/defect in question and your order number, date of purchase, checkout email or tracking number, etc. so I can verify it quickly. I will do my best to correct this error by sending a free replacement or a refund!  

 If there are any other unexpected problems with your order, please feel free to contact us! All questions can be sent to info@nakamapin.com