FAQs
Q: WHAT IS YOUR QUALITY GRADING STANDARDS?
Enamel pin production is a long and delicate process and there are often defects in a small percentage of the final batch. At Nakama Pin we take pride in having strict standards for our pin quality grading system.
- A Grade: The best of the batch with minimal flaws, if any. Free of any major defects but may have tiny flaws that can only be seen upon extremely meticulous examination.
- B Grade: Usually have one or more small but noticeable defects such as scratches, pin pricks, misprints, etc. These are good for budget collectors since they will always be on sale at a discounted price.
- C Grade: These have remarkable flaws that will be immediately noticeable. Examples include wrong colors, missing enamel, deep scratches, etc. You will never receive this from us.
Pre order / pre sale pins will always be A grade.
Q: What is your refund policy?
Q: What is your shipping policy?
Q: How can I contact you if I have any issues with my order that are not addressed in the FAQ?
You can email us at info@nakamapin.com or drop us a message on our contact page. We will do our best to assist you as soon as possible!
Q: Do you take any custom requests for new pin designs?
We do not take any custom requests as of now, but feel free to make any suggestions on our instagram page!